Now Available for MSPs: Streamline Workflows & Save Time With Blumira’s ConnectWise PSA Integration

Calling all MSPs: You asked for it, and we delivered – now you can streamline your workflows and save time managing security for your customers with Blumira’s new ConnectWise PSA integration.

What is ConnectWise PSA?

ConnectWise PSA (Professional Service Automation) is used by 40,000 MSPs globally, according to ConnectWise, making it the leading platform for MSPs. Formerly known as ConnectWise Manage, it automates processes for sales, help desk, support, finance, and HR. It helps MSPs easily manage employees, provide ticket management, streamline billing processes and more.

Blumira’s ConnectWise PSA Integration

Connect Blumira to your ConnectWise PSA to send security notifications and updates directly to your ticketing system. With this integration, you can automate manual security tasks such as merging tickets about the same finding, assigning priorities, and other administrative efforts. 

Blumira is always seeking ways to automate security for MSPs to ensure deployment and ongoing management is as easy, efficient, and effective as possible. 

How it Works:

• Connect Blumira to your ConnectWise PSA, map a service board and customers
• Blumira will create a new ticket in ConnectWise whenever a new finding is created
• Blumira will also update the same ticket in ConnectWise when the finding is assigned, a comment is added, or the finding is resolved within Blumira
• Each ticket contains the finding’s analysis and the first step of the workflow with a link to the finding in the Blumira app, where you can view all of the matched evidence, complete the workflow, and resolve the finding

Note: This integration is a one-way sync. Users will need to log in to Blumira to answer workflow questions and resolve findings. Updates are not synced from ConnectWise back to Blumira when tickets are updated (assigned or closed).

Benefits:

• Streamline workflows: Reduce context switching by reviewing all Blumira security findings across all customers within your ConnectWise ticketing system.
• Save time: No need to spend time on manual ticket creation or management tasks, including merging tickets about the same finding, assigning priorities, or other administrative tasks.
• Ease of deployment: Get simple step-by-step instructions on how to set up your API-based integration, available to MSPs through the MSP Portal.

How to Access the Integration

All paid MSP parent accounts have full visibility and access to Blumira’s ConnectWise PSA integration through the MSP Portal on a new MSP Integrations page. 

Note: NFR-only or trial MSP parent accounts have full visibility with limited access; you can use the integration with your NFR account only. Trial MSPs cannot use the integration on their customer sub-accounts.

Easy Guided Integration Setup

To set up the integration, you'll need to create a new service role in your ConnectWise application, create a new API member, and gather your public and private keys.

Then you'll log in to Blumira, and navigate to MSP Portal > MSP Integrations. Click Add MSP Integration, select ConnectWise, and follow our step-by-step instructions to easily set up your integration.

See how to set up your ConnectWise PSA and Blumira integration.

Map to Your Already-Existing Workflows

Account Mapping

Our integration can automatically map the names of your Blumira accounts to your customers in ConnectWise to save you time and streamline your workflows. We also provide a manual mapping option for additional flexibility.

Custom Mapping

Our integration also allows you to choose custom mapping options to fit your business needs, including by source, ticket status, ticket type, and ticket priority.

Source Mapping

Choose which source type you want to classify your Blumira tickets coming from.

Ticket Status

Map Blumira’s different finding statuses – including Open, Analysis in Progress, Analysis Complete, Response in Progress and Resolved – to ConnectWise PSA ticket statuses.

Ticket Type

Map your finding types to different ticket types, as needed to suit your preferences. Blumira's findings are triggered by detection rules that fall into the following categories:

• Operational - Items that pertain to day-to-day operations. They are not necessarily security-related, but Blumira detected them in our logs.
• Risk - Security events that are a risk to any organization.
• Suspect - Items that cannot be verified as being a threat due to lack of information surrounding the event. Suspect events require further investigation.
• Threat - An event that Blumira has determined, with a high level of confidence, poses an immediate threat to the security of data or resources.

Learn more about Blumira’s different types of findings.

Ticket Priority

You can also set customized mapping by priority level. Blumira’s priority levels correspond to the finding’s criticality, and our recommended times to take action to respond. However, MSPs may want to customize the priority levels to meet their specific needs.

• P1: Respond immediately. These events are malicious and require immediate action to fix a weakness or actual exploit of the network or device. At this level, vulnerabilities are being exploited with a severe level or widespread level of damage or disruption of critical infrastructure assets.
• P2: Respond within the next day. These events are malicious by posing a significant security risk or involving an active attack without a foothold. At this level, there are attempts to exploit known vulnerabilities or there is the potential for exploitation, and damage is high.
• P3: Respond within the next few business days unless notified otherwise. Lower-priority alerts with the potential for malicious activities, but no further action has been performed or exploits identified. 

Test the Integration by Sending an Example Finding

Make sure your integration is working as expected by testing the integration. Choose which account you want to simulate a finding from, then click Send Sample Finding.

"I like that you can simulate it from any client -- it's not just from our default or catchall." -- Gerard Gonzalez, Internal Support & Sales, TR Computer Sales (MSP)

For specific instructions on how to set up the integration, configure and customize mapping for your managed service, see our support article, Integrating with ConnectWise PSA.

“With [Blumira’s] MSP portal, we had a new client that went from zero to 90% complete in a matter of hours. We’ve experienced greatly improved setup and workflow time, streamlining everything from the beginning to end.”

– Chris Lewis, Information Security Manager, read the full NetSource One case study

See more product reviews and experiences from other MSPs on Blumira’s Channel Program page.

Blumira is dedicated to helping MSPs streamline their workflows with automation and enable them to provide excellent solutions for their customers. Reach out to the product@blumira.com or msp@blumira.com teams with any questions or feedback, we’d love to hear from you! 

"This product has been an awesome game-changer for us." -- Gerard Gonzalez, Internal Support & Sales, TR Computer Sales (MSP)

Get started right away by requesting a free, not-for-resale (NFR) trial account of Blumira.